At this stage we ship to Australian addresses only.

Orders under $35 ship at a flat rate of $10 Australia-wide. Orders over $35 ship at a flat rate of $15. Orders over $99 get free standard shipping. Need it faster? Choose Express Post at checkout for $18.50.

Orders are usually packed and dispatched within 1–2 business days. Once dispatched, Standard Post typically takes 3–8 business days and Express Post 1–3 business days, depending on your location. You'll get a confirmation email with tracking once your parcel is on its way.

Email us at info@wildcraft.com.au within 14 days of receiving your order. We'll send return instructions and cover return shipping if the issue is due to our error or a product fault.

Yes — email us within 7 days of delivery to let us know, and return the item within 14 days. The item must be unopened, unused, in its original packaging, and accompanied by proof of purchase. Return shipping is at your expense, and we don't offer refunds or exchanges on used or opened items unless they're faulty.

all returns are handled in line with Australian Consumer Law. You're entitled to a replacement, refund, or repair for a major failure, or if a product doesn't meet acceptable quality.

We use organic, wild-harvested, and premium-grade raw herbal ingredients sourced from Australia and around the world. Every product lists its full ingredients on the product page.

Because our ingredients are natural and minimally processed, small variations can occur between batches due to seasonal conditions, harvest timing, and growing region. This doesn't affect quality or safety — it's part of working with real botanicals.

Most people don't, but as with any natural or topical product, some individuals may be sensitive to certain herbs or essential oils. We recommend a patch test before first use. If irritation occurs, stop using it and consult a healthcare professional.

No. Our products and website information are for general educational purposes and traditional use only — they don't diagnose, treat, cure, or prevent any disease, and don't replace advice from a qualified healthcare professional.

Wildcraft Dispensary is not itself a certified organic business. However, where an ingredient is labelled or described as organic, it has been sourced from a certified organic supplier.

Keep them in a cool, dry place away from direct sunlight, and use within the timeframe noted on the packaging to maintain freshness and effectiveness.

Each product is labeled with a recommended used by date.

The name comes down to what's actually in it, not just how it feels. A true ointment is an oil-and-wax-based balm with little to no water, which is why ours are made with a base of beeswax, shea butter, and infused oils rather than the water-and-emulsifier blend you'd find in a typical cream. That oil-rich base is what makes it sit on the skin and stay effective for longer.
The catch with oil-and-wax preparations on their own is that they don't always allow for maximum absorption into the skin. That's why we include aloe water in our formulas — it helps the ointment absorb more readily, so you get the full therapeutic benefit of the herbs. That's also what gives it the smooth, cream-like feel many customers notice — but structurally, and in how it works, it's an ointment through and through.