Returns

Returns and Refunds

We take great care to ensure your order reaches you in excellent condition. All returns are handled in accordance with Australian Consumer Law.

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please email us at info@wildcraft.com.au within 7 days of receiving your order.
We’ll provide return instructions and cover the cost of return shipping if the issue is due to our error or a product fault.

Once your return is received and inspected, we’ll notify you of the outcome and, if approved, process your refund via your original payment method.

Change of Mind

If you change your mind, you’re welcome to return your purchase within 14 days of receiving it, provided you notify us by email at info@wildcraft.com.au within 7 days of delivery.
Return shipping costs are at the buyer’s expense.

To be eligible for a change-of-mind return, your item must be:

unopened and unused
in the same condition you received it
in its original packaging
accompanied by proof of purchase

Once your return is received and approved, we’ll issue a refund to your original payment method.

Please note that we do not offer exchanges or refunds for used or opened items, unless they are faulty.

Your Rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Product and Liability Disclaimer

As our products are made with natural ingredients, variations in colour, taste, and texture may occur due to seasonal changes, harvesting, and country of origin.

Our herbal products may occasionally contain small traces of natural material such as hessian fibres, string, or tiny stones. These are harmless, non-ingested, and typically settle at the base of the infuser.

App section

Powerful..!

Great

Great products

What can I say, perfect! ❤️

These products are genuinely the most beautiful ones Ive ever had! Would make amazing gifts for your loved ones, will definitely be back for more!! Love them!

Staple in my natural remedy collection for any skin injuries, safe enough to use on pets.

Very effective for old sores or deeper injuries.

Anti-fungal product that is effective and kind to skin.

Amazing place to shop amazing service and very fast delivery too

A wonderful product! It feels fresh and I am seeing less puffiness in just a few days of use. Thank you. I will be buying some for the family

I found it very soothing..

I sprained my middle finger.. I used the comfrey ointment on this. I applied it 3 times a day now for the last 3 days swelling all gone and have full mobility back.. yay! Comfrey is amazing for healing tissue and bone!

I have used other remidies before andIhavefound this one to be the best. One reasonis the strengthandqualityoftheingredients. I'llprobablybeusing it foeve.

I-love-it,-funny-you-should-ask-it’s-the-only-one-I-have-tried-so-far!

Great product, love the new smoother formulation, easier to apply!

Quick delivery and good quality !

I am always on the lookout for a quality hand and/or heel cream. Very hard to find and get results but I have struck gold with this product. Not overly greasy but leaves hands and heels feeling nourished. I have dry, sensitive skin and can highly recommend.

�m grateful to Wildcraft for making the Extra Drive for Women herbal tonic available. This tonic naturally supports my body to produce estrogen and effectively supports healthy libido function. Together, with the Women�s Hormone tonic these herbs have been easing peri-menopause symptoms and supporting my overall wellbeing.

love this Product, COMFREY HERBAL OINTMENT
I heard that a Lady who broke her foot and used this to help her foot heal. I always buy 2, but always give one away as to someone else who needs this for pain. My Pain goes away in a instant. This product is so good that I can not stop sharing it.

This has taken the pain out of my hands, and brought back strength. No mean feat, considering that pain and weakness was constant for 6 years after injuring my extensors. I can grip my hang bar!! I use it morning and night. Can�t wait to play that piano again. (for real, lol!)
THANK YOU !! (Or �thiddlywoff� to use a word I made up, that means more thank yous than the word can convey).

I�m using this for �keratosis pilaris�, when my hair decided to go weirdly curly in older age! It�s the ONLY cream I�ve used that keeps the bumps reduced, and the skin moisturised, and calmed.
Other keratosis creams worked for a week, then dried the skin out, needing more and more�
Your creams are incredible. I�m getting quite a collection now.

Highly recommend this blend for smokers and for winter colds/flus. It keeps away and heals up coughs quickly!

My favourite essential oil. The quality is fantastic and helps relax you but also good for study/working from home.

Beautiful smelling orange essential oil! Great quality and very relaxing too. Such a good price compared to everywhere else.

I struggled with ear pain for months and after taking this herbal blend for a couple of weeks, my ear health really improved. Definitely recommend this for anyone with ongoing ear issues.